The Customer Experience (CX) Analytics Manager leads a team of CX Analytics Leads to achieve CX goals through data-driven analysis. This role involves influencing program performance metrics using client-provided data and leveraging CX and PA audits to drive improvements and positive outcomes. Responsibilities include managing PFP, stack ranking, and internal performance targets. The CX Analytics team, under this role, will provide process improvement recommendations and innovations as part of the EIS/CX department service across Afni.
The CX Analytics Manager will oversee multiple CX Analytics...