At Redmap, a Technical Support Analyst 2 (TSA 2), play a transformational role in our business, ensuring our customers receive dedicated first-class support of our products and services. As a TSA 2 you will be responsible for providing second-line technical guidance to ensure we support our customers and scale sustainably.
This role is the second tier of support, providing timely and effective technical solutions to common and complex product/software issues. […]
Update tickets accurately with all necessary information (including all ticket fields), documentation and […]
Monitoring Reports - review...