Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.  […]
Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.  […]
Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.  […]
Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.  […]
Managing escalations, investigating service disruptions...