Debt Collection: Contact individuals or businesses to collect overdue payments, negotiate payment plans, and resolve outstanding debts.
Record Keeping: Maintain accurate records of all communication, payments, and account statuses in the system.
Customer Communication: Handle inbound and outbound calls, emails, or letters to discuss account balances and payment terms.
Problem Solving: Investigate discrepancies and work with clients to resolve billing issues or disputes.
Reporting: Prepare regular reports on collections activity and provide updates to management on account status and recovery progress...