Dayshift Account […]
A customer service representative helps customers with their concerns and questions, processes orders, and resolves issues. They are often the first point of contact for customers. […]
Respond to customer inquiries and complaints
Provide information about products and services […]
Escalate complaints to the appropriate teams […]
Maintain records of customer interactions […]
Active listening: Give your full attention to the customer, including their words, tone, and body language
Empathy: Show understanding and concern for the customer's situation
Problem solving: Help customers...