A customer service representative (CSR) in a call center acts as the primary point of contact for customers, handling inquiries, resolving issues, providing information about products and services, processing orders, and managing complaints, all while aiming to maintain customer satisfaction and uphold the company's brand image through professional and empathetic interactions. […]
Responding promptly to incoming calls from customers, identifying their needs, and directing them to the appropriate assistance. […]
Excellent communication skills: Clear and concise verbal communication, active listening...