Position Summary: As a Level 1 IT Service Desk Analyst, you will be the first point of contact for dealership staff requiring technical support.
Youll troubleshoot issues related to desktop systems, dealership applications (e.g., ERA, Reynolds & Reynolds), and general IT infrastructure to help maintain uptime and operational efficiency across our locations.
Key Responsibilities: Provide first-level support for IT-related incidents and service requests across dealerships via phone, email, and ticketing system Troubleshoot and resolve basic hardware, software, network, and printer issues Support...