RCX Recruitment Inc. (Formerly Reeracoen Philippines, Inc.) is hiring a Full time Quality Assurance Manager role in Makati, NCR. Apply now to be part of our team. […]
・Proven ability to coach, mentor, and improve agent performance through structured feedback. […]
・Strong interpersonal skills to effectively interact with agents, managers, and senior stakeholders. […]
・Attention to detail, problem-solving mindset, and ability to multitask effectively. […]
・Experience in handling escalations and dispute resolutions within a call center environment. […]
・Evaluate both voice and non-voice customer interactions...