Technical Support Specialist Description of Role As a Technical Support Specialist, you will be responsible for providing immediate first-level support to our customers with a Customer First Approach. […]
Handle customer inquiries with positive interaction and effective, creative problem-solving, exploring all possibilities to fully resolve customer issues. […]
Ensure customer emails are responded to within the agreed SLA and maintain a CSAT score above target. […]
Embody and champion our company values. KPIs General Support % SLA Achievement Rate: Base 90% (subject to monthly review) CSAT %: Base...