As a Customer Center Representative for a Travel GDS Account , you will provide excellent service and support to customers from the travel and tourism industry. Your role includes:
Assisting customers with travel bookings, itinerary changes, cancellations, and inquiries via phone, email, or chat
Navigating and utilizing a GDS system to manage airline, hotel, and travel service reservations
Providing accurate information on travel policies, fees, and procedures
Troubleshooting booking issues and offering solutions
Ensuring a high level of customer satisfaction by delivering efficient and courteous...