We are seeking a skilled Level 2 Network Engineer to join our Managed Services Team , supporting enterprise IT infrastructure with a focus on IT Service Management (ITSM) principles . This role requires strong expertise in troubleshooting, configuring, and maintaining a range of network platforms while leveraging Jira Service Management for ticketing, change requests, and incident response.
You will act as a technical escalation point for the Service Desk (Level 1) and work closely with vendors, service delivery teams, other escalation teams to ensure optimal network performance, security, and...