The Helpdesk Assistant provides support to end-users by troubleshooting and resolving issues related to common technical problems. The role involves responding to user inquiries, providing solutions to common technical problems, and escalating complex issues to higher-level support teams. The Helpdesk Assistant is crucial in ensuring smooth operation of IT services and maintaining high levels of user satisfaction. […]
Strong Verbal Communication: Ability to explain issues to non-technical users clearly and professionally.
Written Communication Skills: Proficient in creating tickets, documentation...