Our client is looking for an IT Service Desk Support, internally known as Level 1 Technician who will be the tip of the spear when dealing with the clients user base. With most tickets being resolved by Level 1 Technicians, this role will have more direct exposure to their user base than any other role at the company, and therefore must always maintain a polite and professional demeanor. As a Level 1 technician, it is expected that you assist Junior Technicians with documenting issues correctly and moving the ticket along to resolution.
This role will also be troubleshooting Windows 10/11 and MacOS...