Provide first-line technical support to internal and external users (if applicable) via phone, email, or in person.
Diagnose and troubleshoot hardware, software, and network problems.
Resolve common issues independently using established protocols and knowledge base resources.
Escalate complex or unresolved issues to senior technicians or other relevant teams.
Document support interactions and solutions for future reference.
Maintain and update knowledge base articles with new information and solutions.
1. Strong understanding of computer hardware and software: This includes PCs, laptops, operating...