Technical Support Engineer
View Job- Company Staff4Me - View more jobs
- LocationCebu City, Central Visayas
Actively listen to customers to understand their issues or concerns
Provide daily technical support services for information technology and cable services establishments
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure quick resolution
Explain highly technical details to customers using simple understandable terms […]
Follow-up on customers to ensure their issues are completely resolved […]
A degree in a relevant field such as telecommunications, electronics, or broadcasting.
Strong...
More than 30 days ago from: workable.com
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