Quality Analyst | G1 | URGENT!
View Job- Company Foundever - View more jobs
- LocationPasig
Participates in joint call (contact) monitoring with client, client services team and call center team. […]
Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. […]
Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals.
Provide recommendations on improving the quality process to achieve goals and objectives. […]
Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives....
8 days ago from: bossjob.ph
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