Workforce Management (WFM) Manager-3–5 years Exp as (WFM) Manager BPO
View Job- Company Global Group Innovative Services, Inc. - View more jobs
- LocationQuezon City
Lead and manage the WFM team to meet performance and business goals.
Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. […]
Set clear performance expectations and team objectives; monitor KPIs to evaluate effectiveness.
Recommend strategies to balance staffing needs with operational efficiency and financial targets. […]
Oversee the quality and timeliness of work produced by the WFM team. […]
Guide teams in applying WFM tools and standards to support operational needs.
Set professional development goals for team...
2 days ago from: bossjob.ph
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